Refund & Cancellation Policy

We want your order to reach you in good condition and match what you purchased. This Policy explains when an order can be cancelled and how we handle damaged, defective, spoiled, missing, or incorrect products.

1. Cancelling an order

You may request cancellation before the order is dispatched by contacting us with your order number. If we can stop fulfilment in time, we will cancel the order without a cancellation fee and refund any amount collected.

Once an order has been dispatched, cancellation is not normally possible because the package is already with the carrier. You may still contact us, and we will explain any available option based on the shipment status. Refusing delivery does not automatically qualify an order for a refund; actual return shipping or carrier charges may be deducted where lawful and where the refusal is not due to our error, product defect, or an unreasonable delivery delay.

2. Food-product returns

For food safety and hygiene reasons, we do not accept a return or exchange merely because you changed your mind, disliked a taste, or ordered the wrong item after a sealed food product has been dispatched. This restriction does not apply where a product is damaged, defective, spoiled, expired, missing, incorrect, not as described, or otherwise covered by mandatory consumer rights.

3. Problems with an order

Please inspect the package promptly after delivery. A claim under this Policy must be submitted within 48 hours of delivery if:

• the package or product arrived damaged or leaking;
• the product is defective, contaminated, spoiled, or past its best-before or expiry date at delivery;
• an item is missing or you received a different item;
• the quantity, weight, or material characteristics do not match the confirmed order; or
• the order was not delivered despite being marked delivered.

Eligibility for a replacement or refund is determined after we review the claim and supporting evidence. The 48-hour claim period does not remove any right or remedy that cannot lawfully be limited, including where a problem could not reasonably have been discovered during that period.

4. Information needed for a claim

Send your order number, contact details, a short description of the problem, clear photographs of the outer packaging, shipping label, and affected product, and a continuous unboxing video showing the unopened package, visible shipping label, and the issue. Keep the product and all packaging until we advise you whether a return or carrier inspection is required.

We may request additional reasonable information to verify the issue. We review each submission before deciding eligibility. An evidence requirement will not be applied in a way that removes a right or remedy that cannot lawfully be limited.

5. Resolution

After reviewing an eligible claim, we will offer an appropriate remedy, which may be:

• replacement of the affected item at no additional charge;
• a refund for the affected item and any directly attributable delivery charge;
• a refund for the full order where the entire order is affected; or
• another remedy agreed with you and permitted by law.

If we require an eligible product to be returned because of our error or a covered product problem, we will arrange collection or reimburse reasonable return-shipping costs. Do not send a product back without first contacting us.

6. Refund method and timing

Approved refunds will normally be initiated to the original payment method within 7 business days. Your bank or payment provider may then take an additional 5–10 business days to display the credit. Cash-on-delivery refunds, where applicable, may require verified bank or UPI details and will be processed through an available electronic method.

Delivery charges are refunded when required by law or where the cancellation or return results from our error, a covered product problem, or our failure to deliver as agreed. In other cases, original delivery charges are not ordinarily refundable.

7. Late or missing refunds

If the stated processing period has passed, first check the original payment account and contact the bank or payment provider using the refund reference we give you. If the credit is still missing, contact us and we will help trace it.

8. Statutory rights

Nothing in this Policy limits rights or remedies available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable law. In particular, we will not refuse an appropriate refund or other remedy where goods are defective, deficient, spurious, incorrectly described, or delivered later than the stated schedule, except where a legally recognised exception applies.