Questions? Answered.
Everything about ordering, delivery and refunds. Can't find it? We're a message away.
Orders & payment
How do I place an order?
Pick a size and add it to your cart, then tap Checkout. Verify your mobile number with a one-time code, add your delivery address and pay. It all happens in the cart panel, without leaving the page.
Why do you ask for my mobile number?
It confirms it is really you and keeps your saved addresses safe. Next time you check out on the same device, you can skip straight to your saved address.
Which payment methods do you accept?
UPI, credit and debit cards, net banking and wallets, through our payment partner Cashfree. All orders are prepaid online; cash on delivery is not available at the moment.
Is paying on your website safe?
Payments are handled by our payment partner, Cashfree. Your card or UPI details go straight to them, and we do not store them.
Do your prices include GST? Will I get an invoice?
Yes. All prices include 5% GST, and so does the shipping charge. Every order comes with a GST tax invoice: download it from the link in your order confirmation email, from the confirmation page, or any time from My orders (sign in with your mobile number).
Shipping & delivery
How much does shipping cost?
Shipping is free on orders of ₹999 and above. Below that, a flat ₹50 shipping fee applies, shown at checkout before you pay.
When will my order be dispatched?
In-stock orders are normally dispatched within 3 business days after payment is confirmed. Business days exclude Sundays and public holidays.
How long does delivery take?
Once dispatched, delivery time depends on the courier and your location. Any delivery date shown is an estimate, and festivals or weather can add a few days.
How do I track my order?
When your order ships, we send you the courier name and tracking number. Use it on the courier’s website to follow your parcel. Tracking can take up to 24 hours after dispatch to show movement. Not received it? Contact us with your order number.
Where do you deliver?
Online checkout currently accepts delivery addresses in India. For an international order, contact us first so we can check what is possible for your destination.
Can I change my delivery address?
Contact us straight away with your order number. We will do our best before dispatch, but cannot promise a change once the parcel is with the courier.
Cancellations, returns & refunds
Can I cancel my order?
Yes, before it is dispatched. Contact us with your order number and, if we can stop it in time, we cancel it at no charge and refund the full amount.
Can I return a product?
For food safety, sealed spices cannot be returned for a change of mind. If something is damaged, spoiled, missing, incorrect or not as described, we will make it right.
My order arrived damaged or wrong. What do I do?
Contact us within 48 hours of delivery with your order number, photos of the packaging, label and product, and an unboxing video. Keep the product and packaging until we get back to you.
When will I get my refund?
Approved refunds are started within 7 business days to your original payment method. Your bank may take a further 5–10 business days to show it.
Our spices
What sizes do you sell?
Every spice comes in 100 g, 250 g and 500 g packs. The 500 g pack is the best value.
How should I store my spices?
In a cool, dry place away from sunlight, with the pack closed. Always use a dry spoon so moisture does not get in.
Where do I find the best-before date?
The batch number, packed date, MRP and best-before details are printed on every pack.